Privacy Policy

1. Introduction

Hibiscus Kindergarten & Nursery Stanmore Bay (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights under the New Zealand Privacy Act 2020.

By using our website or submitting an enquiry, you agree to the collection and use of information as described in this policy.

2. Who We Are

We are a licensed early childhood education centre operating in New Zealand.

3. Information We Collect

3.1 Enquiry and Lead Forms

When you submit an enquiry or book a visit through our website, we collect the following information:

• Your name
• Email address
• Phone number
• Your child's name
• Preferred visit time
• Any additional information you choose to provide

This information is submitted securely to our internal workflow system and is used solely to respond to your enquiry and arrange your visit. We do not sell or rent your personal information to third parties.

3.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, device type, pages visited, and time spent on the site. This information is collected through cookies and third-party analytics tools (see sections 4 and 5 below).

4. Google Analytics and Google Ads

Our website uses Google Analytics and Google Ads (via Google’s gtag.js with tag ID AW-18095015137). These services are provided by Google LLC and help us understand how visitors use our site and measure the effectiveness of our advertising.

What Google Analytics collects

• Pages you visit and how long you spend on them
• How you arrived at the site (e.g. search engine, direct, social media)
• Your general geographic location (city/country level — not precise location)
• Device and browser information
• Interactions such as clicks and form completions

This data is collected using cookies and is transmitted to Google’s servers. Google may process this data in the United States or other countries. We have configured Google Analytics with IP anonymisation where possible. Google’s use of data is governed by the Google Privacy Policy.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, or by adjusting your browser’s cookie settings.

5. Cookies

Our website uses cookies — small text files stored on your device — to improve your experience and collect analytics data.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website. For more information about managing cookies, visit aboutcookies.org.

6. How We Use Your Information

We use the personal information we collect only for the purposes for which it was provided:

• To respond to your enquiry or book a visit to our centre
• To contact you about enrolment availability
• To improve our website and services using aggregated, anonymised analytics data
• To measure the effectiveness of our advertising campaigns
• To comply with our legal obligations as an early childhood education provider

We will not use your information for direct marketing without your explicit consent, and we will never sell your personal information to third parties.

7. Sharing Your Information

We may share your information with trusted third-party service providers who assist us in operating our website and business, subject to appropriate confidentiality obligations. These include:

• Vercel — our website hosting provider (servers located in the United States and globally)
• Google LLC — analytics and advertising services
• Our internal workflow automation system — used to route and manage your enquiry securely

We do not share your personal information with any other third parties unless required to do so by law or with your consent.

8. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, loss, use, or disclosure. Form submissions are transmitted over encrypted HTTPS connections. We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

Please be aware that no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights Under the New Zealand Privacy Act 2020

Under the Privacy Act 2020 (New Zealand), you have the right to:

• Request access to any personal information we hold about you
• Request correction of any personal information that is inaccurate or incomplete
• Ask us to delete your personal information (subject to our legal obligations)
• Be told whether we hold information about you and how it is used
• Make a complaint to the Office of the Privacy Commissioner if you believe your privacy rights have been breached

To exercise any of these rights, please contact us at hibiscus.elc@gmail.com. We will respond to your request within 20 working days, in accordance with the Act.

For more information about privacy in New Zealand, visit the Office of the Privacy Commissioner.

10. Children’s Privacy

Our website is directed at parents and caregivers, not children. We do not knowingly collect personal information directly from children under 16 years of age through our website. Any information about children (such as a child’s name included in an enquiry form) is provided by the parent or guardian and is handled with the same care and protections as all personal information.

11. Links to Third-Party Websites

Our website may contain links to third-party websites such as Facebook and Instagram. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policy of any website you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “last updated” date at the top of this page will be revised accordingly. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us: